The Guide Program at Crystal Bridges currently encompasses approximately 80 guides in the subject-areas of art, architecture, sculpture, and nature. Volunteer guides deliver tours on a daily basis for the public, and for special groups, and programs. The Associate Museum Educator will be the lead on select educational programs offered by the Guide Program and also provide some administrative support for the program. The ideal candidate is organized, detail-oriented, and capable of building meaningful, professional relationships with our dedicated volunteers. The Associate Museum Educator reports directly to the Guide Program Manager, and works with many members of the museum team in departments including education, volunteer services, guest services, special events, curatorial, and trails and grounds.
- Act as lead-educator for selected projects assigned by the Guide Program Manager based on prior experience and fit within the existing program. This includes but is not limited to:
- Developing an educational training plan for selected projects by determining topics for trainings, contracting guest speakers, collaborating with the guide program and curatorial staff, and facilitating trainings to enhance the continued education of the guides.
- Creating educational content to align with trainings and tours for selected projects.
- Developing new tour routes to benefit selected projects where needed.
- Plan and facilitate off-site training experiences for guides that offer additional learning opportunities in differing subject areas.
- Work closely with the Guide Program Manager with informal and formal assessment for all guides.
- Maintain the program’s online learning management system to ensure that content and resources are available to the volunteer guides.
- Serve as first staff back-up for tours when a guide is unavailable.
- Serve as first point of contact for all volunteer guide inquiries and events, both from internal and external partners.
- Monitor volunteer software and communicate with volunteer services to ensure all tours are loaded and filled.
- Maintain information systems including EMS and Outlook to make sure that all tours, trainings, and programs are entered.
- Keep up to date records of tour attendance.
- Cultivate professional, friendly relationships with our dedicated volunteers and museum staff.
- Other duties as assigned.
Education, Training, Traits:
- Degree in art, education, museum studies, or a similar field is desirable.
- Knowledge of current practices in docent / tour guide programs is desirable.
- Interest in a wide variety of topics, including but not limited to art, architecture, sculpture, and nature.
- Two years’ experience teaching a range of ages in museum, school, or community setting or equivalent is desirable.
- Two years’ experience in leading tours, presenting programs or public speaking.
- Experience working with volunteers, especially in a museum environment is desirable.
- Experience providing administrative support, specifically scheduling and program coordination.
Licenses and Certifications:
- Valid Arkansas driver’s license with clean driving record. Willing and able to travel locally for program development.
Skills and Abilities:
- Proficiency in the use of computer systems, software, and internet based scheduling. Microsoft Office experience required. Knowledge of (or ability to learn) specialized software, including Samaritan, The Museum System (TMS), and Event Management System (EMS).
- Excellent verbal and written communication skills, including public speaking.
- Strong organizational and interpersonal skills.
- Ability to work independently, as well as within a team.
- Ability to work some weekends and evenings.
- Ability to effectively multitask in a fast paced environment.
- Flexibility, creativity and a good sense of humor.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions.
- Physical demands: Occasionally, while performing the duties of this job, the employee is required to travel independently regionally and in communities served. In the work environment described below, position requires working at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching for filing, and physical stamina to lift a minimum of 10 pounds to a height of at least three feet for art materials storage and preparation and as appropriate for the demands of the division office. Vision abilities required by the job include close and distant vision. When not in the office, the person in this position will require the capability of staying in the galleries extended periods of time and navigating through the different Museum buildings and on the trails and grounds also for extended periods of time.
- Work environment: Work will be performed in an office environment, museum spaces, outdoors, and in the communities served. When not in the office, the employee will be spending extensive amounts of time in the Museum buildings, galleries, and library as well as on the grounds. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the Museum work environment is usually low to moderate.
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