Manager of Student Engagement – Yale University Art Gallery

Manager of Student Engagement

University Job Title: Supervisor 3   Bargaining Unit: None – Not included in the union (Yale Union Group)   Time Type: Full time   Duration Type: Fixed   Compensation Grade: Administration & Operations   Wage Ranges: Click to see our Wage Ranges   Work Location: Central Campus   Worksite Address: 1111 Chapel Street New Haven, CT 06510   Work Week: Flexible or Non-Standard (for anything other than Standard)   Searchable Job Family: Museum/Curatorial   Total # of Hours to be Works: 37.5   Position Focus:   Reporting to the Nolen Curator of Education and Academic Affairs and working closely with Education staff, the Manager of Student Engagement leads the Gallery Guide program, which trains Yale undergraduates to design and deliver public Highlights Tours. This position coordinates all Highlights Tours and collection/special exhibition tours offered through this program. Situates the Gallery as a hub for student engagement, responding to existing interest and developing new approaches to making the museum relevant to students’ extracurricular lives and personal growth.   The Gallery Guide program is a paid opportunity for Yale undergraduates to develop and lead interactive, close-looking tours of the museum. Students participate in a yearlong training program overseen by this position, where they learn about the collection and how to lead inclusive, interdisciplinary conversations around artworks. In addition to becoming critical and observant museumgoers, Gallery Guides develop transferable skills in public speaking, visual literacy, research, and creative thinking. Following the completion of the training, students begin to give tours and participate in weekly sessions. Leads the Gallery Guide program: recruits and trains 40 new and returning students to offer thematic, inquiry- and discussion-based Highlights Tours to the public; ensures high-quality tour experience and provides ongoing feedback to Guides; designs visitor surveys to assess and enrich visitor experience on tours; liaises with Collection Curators, Visitor Services, Security and other staff; plans and attends all Gallery Guide excursion activities; supervises and mentors the Goodyear Interns in Education, who serve as Head Gallery Guides; organizes the Undergraduate Night of the Arts; serves as the ambassador for this program. Liaison to the student community: envisions and implements strategies to deepen student extracurricular engagement with the Gallery; conducts outreach to raise awareness and promotes programs and resources; leads extracurricular guided visits for undergraduates at Yale and other universities; collaborates with the Collections and Scholarly Communications division on museum jobs and careers fair; manages application process for named Gallery internships.   To apply, submit a cover letter, CV, and a statement (max 250 words) that outlines your approach to designing and leading museum tours.   The position requires work most Saturdays and Sundays during the academic year and occasional evening hours. This position will require daily on-campus presence. Ability to move between office space, the galleries, and the campus is also required.   Essential Duties:   1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned.   Required Education and Experience:   Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.   Required Skill/Ability 1:   Excellent organizational, time-management, and multitasking skills. Strong project management skills. Proficiency in email, word processing, and scheduling and calendaring software.   Required Skill/Ability 2:   Strong oral and written communication skills. Proven success in fostering relationships. Community- and trust-building skills. Strong interpersonal skills. Desire and ability to collaborate. Ability to provide constructive feedback.   Required Skill/Ability 3:   Ability to reflect, and to give and receive feedback. Ability to respond to guidance and to follow directions. Ability to take initiative, problem solve, and work independently. Detail- and deadline-oriented.   Required Skill/Ability 4:   Demonstrated ability to be calm and personable under pressure. Ability to interact and get along with all levels of staff and management. Proven ability to work as part of a team.   Required Skill/Ability 5:   Interest in best practices in museum teaching and audience engagement. Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse individuals (age, gender, nationality, race/ethnicity, profession, sexual orientation, etc.).   Preferred Education, Experience and Skills:   Master’s degree in Art History, Museum Studies, or related field and two years of museum programming experience; or Bachelor’s and four years of relevant experience. Experience with object- and inquiry-based pedagogies. Experience teaching undergraduate students and assessing their writing. Experience with program management or event planning. Familiarity with university environment.   Drug Screen: No   Health Screening: No   Background Check Requirements:   All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.   COVID-19 Vaccine Requirement:   Thank you for your interest in employment at Yale University. Please also note that the university has a for all students, staff & faculty which is described in the As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.   Posting Disclaimer:   The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.   To apply, visit   Yale is a tobacco-free campus.   Copyright ©2022 Inc. All rights reserved. __________

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