RISD Museum seeks a Part-time Shift Supervisor, Museum Security to join the Museum’s security management team. The RISD Museum acquires, preserves, exhibits, and interprets works of art and design representing diverse cultures from ancient times to the present. Distinguished by its relationship to Rhode Island School of Design, the Museum educates and inspires artists, designers, students, scholars, and the public through exhibitions, programs, and publications.
The Museum Security Shift Supervisor, working under the direction of the Manager, Museum Security & Safety is responsible for effective day to day museum security operations, in accordance with the museum’s Security Policies and Procedures. This position plays a critical role in the daily operation of the museum’s guard force, including routine matters such as staff assignments, scheduling, and communication; incident response and communications; adherence to the bargaining unit contract; and, in conjunction with other museum staff, strives to maintain a safe, welcoming and informative visitor environment. The Shift Supervisor is an important link between various internal departments and external agencies, including Museum Visitor Services, Museum Education, Special Events, and RISD Public Safety; and public safety officials, including state or municipal police, EMT and fire services. In addition, the Shift Supervisor plays a critical role in training, evaluation, and performance assessment.
The RISD Museum is committed to building a diverse and inclusive community where members from all backgrounds can learn and create. With the goal of increasing the diversity of the museum profession, we aspire to create a climate that recognizes and values diversity as central to excellence. As an employer, RISD offers a supportive, collegial and inclusive work environment and a competitive benefits package.
- Provide security staff with necessary day to day direction and support, enforce Museum security policies and procedures, and give other support and communication as required to ensure proper performance, with visitor safety and protection of the collection both key points of focus. Responsible for routine supervisory and administrative functions, including, but not limited to, staff assignments, scheduling, approving time cards, authorizing overtime and overseeing daily shift operations on assigned shifts and administering professional development, guidance, and disciplinary action as necessary. Direct opening and closing of the Museum.
- Train, evaluate and supervise performance of security staff. Develop strategies for evaluating and enhancing the interaction of guards and visitors, including appreciation of and sensitivity to cultural diversity and special needs, including disabilities, of the visiting public, with the goal of improving the overall visitor experience. Recommend and/or develop training initiatives in support of the Museum’s goals. In conjunction with other Museum departments, including Museum Education, Visitor Services and Special Events, strive to develop the individual awareness, skills, and group cohesiveness necessary to respond to a wide variety of conditions, maintain positive visitor interactions, while preventing or mitigating potential damage to collection objects.
- Assign and direct security operations for assigned events. Assess conditions and adherence to standing procedures, delegate and provide assistance as required. Keep guard force apprised of and alert to changing conditions and contingencies as appropriate.
- Working closely with the Security Manager, provide support for the department’s planning and preparations for, and responding to, emergency situations, including but not limited to: weather events, fire, mechanical failure, hazardous materials, and medical emergencies. Respond to calls for medical assistance, providing emergency care to the level of training and certification. Evaluate emergency situations and arrange for the proper response of emergency medical and other responders as the situation requires. Know all emergency procedures pertaining to the Museum.
- Respond to visitor complaints, issues, concerns or observations, as appropriate, with visitor safety the utmost priority, making independent decisions based on Museum policy, professional judgment and previous experience. Prepare, or cause to be prepared, incident reports, statements or other communications appropriate to the circumstances.
- In accordance with standing Museum policies and procedures, document and communicate potential damage to or loss of any items in the collection, as well as any RISD property. Obtain all necessary information, communicate conditions, and, in consultation with other museum staff, including curators, registrars, conservators, or art handlers, identify next steps and take appropriate actions.
- Provide security for designated TSA Screening Area as a vetted, trained and certified member of the TSA Certified Cargo Screen Program.
- Ability to interact positively and effectively in a culturally diverse setting and strong interpersonal skills.
- Ability to maintain composure and respond quickly to alarms, events and emergencies requiring security involvement.
- Demonstrated problem solving skills and ability to communicate effectively orally and in writing. Computer experience and proficiency.
- Ability to pass and maintain TSA security threat assessment and CCSP program training and become a vetted employee under the TSA security cargo screening program preferred.
- Ability to obtain and maintain First Aid, AED and CPR certifications.
- Progressively responsible supervisory experience is strongly preferred.
- Strong customer service orientation.
- Experience with implementation of training initiatives.
- Knowledge and understanding of access control, alarm and video surveillance systems and museum security and fire standards preferred.
- Previous experience in a bargaining unit environment is helpful.
- Associate’s degree, or equivalent combination of education and experience, and a minimum of three (3) years of security and administrative experience preferably in a public setting, cultural organization or museum environment.
20 hours per week;12 months per year.
Part-time; Non Exempt; Regular.
Documents Needed to Apply
Cover Letter (required).
Incomplete applications will not be considered. Please upload all required documents.
The successful candidate will be required to meet our pre-employment background screening requirements.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
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